SUPPORT

frogAPI is maintained by one person. There are no tiers, no support bots, and no ticket queues. Send a message and you'll get a real reply.

To help resolve your issue as quickly as possible, please include:

• A clear description of the issue or request
• The model you were using, if applicable
• Any relevant error messages or HTTP status codes
• Approximate time the issue occurred (UTC preferred)

• Rate limit increases. If the default limits don't fit your use case, reach out and we'll work something out.
• Billing questions. Issues with credits, deposits, or charges — include your account email.
• API errors. Unexpected 4xx or 5xx responses, broken streaming, or model availability issues.
• Account access. Login issues, API key problems, or account recovery.
• Refunds. See the Refund Policy first, then get in touch if you have a case.